Job Details

Technical Support Associate

Position Number: 6615285
Location: West Hartford, CT
Position Type: Computing - Support and Training

University of Hartford

Technical Support Associate

FLSA Classification
NE

Reports to
User Services Team Leader

Salary Range
H1

Weeks Per Year
52

Work Week
40 hours (minimum)

Position Summary
Assumes responsibility for supporting the technology presence at the University of Hartford, recommending or performing remedial actions to correct problems using remote diagnostic and remediation technology and tools or at the user location. Performs all duties in full support of the University's mission, understanding that the positive and effective execution of these duties are instrumental to the education of the University's students.

Hiring Range
Budgeted starting rate is $18.60 to $22.15/hour depending upon experience

Key Responsibilities

Provides support to members of the campus community across multiple aspects of end user technologies; including software systems, and technical assistance. Provides Tier 2 Service Desk support for user services.
Maintains knowledge base regarding information technology as well as stays abreast of new and emerging trends in information technology.
Supports cybersecurity standards and policies including, but not limited to, anti-virus, anti-spam, patching and data security best practices. Responds timely and effectively to security inquiries and escalates issues concerning the operation of university owned assets, high priority or sensitive customer requests.
Performs other related duties as assigned.

Posting Number
PS1147P

Working Conditions
Normal office situation

Education
High School Diploma or GED required.

Physical Effort
Typically sitting at a desk or table.Heavy lifting or carrying 51 lbs or more.Intermittently sitting, standing, stooping.

Special Skills
The ability to work effectively with diverse groups.

Desired Start Date

Position End Date (if temporary)

Close Date
1/27/2026

Open Until Filled
Yes

Special Instructions Summary

For full application instructions and position description, visit: https://hartford.peopleadmin.com/postings/7508