Job Details

Technical Support Consultant

Position Number: 6432185
Location: Waco, TX
Position Type: Computing - Support and Training

Technical Support Consultant

Job Identification: 19126
Posting Date:
Job Schedule:
Locations:
Degree Level:

Job Description:
What We're Looking For

We are seeking a self-motivated and customer-service oriented IT professional to join our growing team. In this role, you will provide technical support to our users for a variety of hardware, software, and end-user issues. You will troubleshoot and resolve issues quickly and efficiently, document solutions for future reference, and collaborate with other team members to ensure a positive customer experience.

This position follows a 10:00 AM - 7:00 PM shift schedule; however, the schedule is subject to change based on business needs.

An associates degree and less than one year of relevant experience are required. A bachelors degree and two years of relevant work experience is preferred. A combination of education and experience will be considered in lieu of one another.

Qualifications:

Experience providing technical support to end-users

Strong understanding of computer hardware and software

Excellent communication and interpersonal skills

Ability to troubleshoot and resolve problems independently

Excellent written and verbal communication skills

A team player with a positive attitude

Preferred Qualifications:

Experience with Windows 10/11 and Mac OSX

Prior technical documentation experience

Applicants must currently be authorized to work in the United States on a Full-Time basis.

What You Will Do

Provide Level 1 service desk support for hardware, software, and end-user inquiries via phone, chat, email, and in-person interactions.
Troubleshoot and resolve a variety of technical issues
Document solutions in a clear and concise manner for use by coworkers and future reference
Create knowledge base articles on common issues and solutions
Maintain accurate and up-to-date records of all service requests
Perform all other duties as assigned to support Baylor's mission.
Ability to comply with University policies.
Maintain regular and punctual attendance.

What You Can Expect

As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family's wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages.

Explore & Engage

Learn more about Baylor and our strategic vision, Baylor in Deeds. Also, explore our great hometown of Waco and the many opportunities to engage locally. If you are new to Central Texas, This is Waco!

About Us:
Baylor University, a private not-for-profit university affiliated with the Baptist General Convention of Texas, is committed to compliance with all applicable anti-discrimination laws, including those regarding age, race, color, sex, national origin, military service, genetic information, and disability. Baylor complies with statutory Affirmative Action/Equal Opportunity requirements. Baylor's full official Notice of Non-Discrimination may be read online.

To apply, visit https://ejof.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/BaylorCareers/job/19126